Deltec Company Warranty &  Return Goods Policy


Deltec Company warrants for a period of one (1) year that products furnished by it are free from defects in materials and workmanship.

Deltec Company’s liability for any breach of this warranty shall be limited solely to replacement or repair at the sole option of Deltec Company of any part or parts found to be defective during the warranty period providing the product is properly installed and is being used for its intended purpose.

Buyer must notify Deltec Company of any breach of this warranty within the aforementioned warranty period by notifying the Deltec Company representative responsible for servicing the buyer’s account. Further, product alleged to be defective must be shipped by buyer to Deltec Company’s representative, transportation charges prepaid. It is expressly agreed that this shall be the sole and exclusive remedy of the buyer. Under no circumstances shall Deltec Company be liable for any costs, loss, expense, damages, special damages, incidental damages, or consequential damages arising directly or indirectly from the design, manufacture, sale, or use or repair of the product whether based upon warranty, contract, negligence, or strict liability. In no event will liability exceed the purchase price of the product. The warranty and limits of liability contained herein are in lieu of all other warranties and liabilities expressed or implied. All implied warranties or merchantability and fitness for a particular purpose are hereby disclaimed by Deltec Company and excluded from the warranty. Deltec Company neither assumes nor authorizes any person to assume for it any other warranty obligation in connection with the sale of the product. This warranty shall not apply to any product or parts of products which (a) have been repaired or altered outside of authorized Deltec Company facilities; (b) have been subject to misuse, negligence, or accident; or (c) have been used in a manner contrary to Deltec Company instructions. In the case of products not manufactured by Deltec Company, there is no warranty from Deltec Company, but Deltec Company will extend to the buyer any warranty from Deltec Company’s supplier of such products.


Warranty Procedure

Return product to place of purchase (Deltec Company Factory) or contact our local manufacturer’s representative.
Unused material may be returned for credit only with the written or oral consent of Deltec Company. This consent is in the form of a returned goods authorization (RGA) number issued by Deltec Company and is subject to the following conditions:
1. Materials must be unused, of current design, and in original cartons.
2. Credit will be issued based upon either a referenced invoice or product date code (if an invoice is not referenced). Requester is to supply copy of the referenced invoice if asked.
3. A 30% restocking charge will apply.
4. Unauthorized material returned to Deltec Company will be either refused or sent back to the sender freight collect by a carrier chosen by Deltec Company.
5. If material is received but subsequently found not to have met the above conditions, it will be sent back to the sender freight collect by a carrier chosen by Deltec Company.
6. Products that are obsolete or made to special order are not returnable.

Out-of-Warranty Procedure

Contact Deltec Company Factory directly.
Unused material may be returned for credit only with the express consent and sole discretion of Deltec Company. This consent is in the form of an RGA number issued by Deltec Company and is subject to the following conditions:
1. Materials must be unused, of current design, and in original cartons.
2. Credit will be issued based upon either a referenced invoice or product date code (if an invoice is not referenced). Requester is to supply copy of the referenced invoice if asked.
3. A 95% restocking/buyback value charge will apply.
4. Unauthorized material returned to Deltec Company will be either refused or sent back to the sender freight collect by a carrier chosen by Deltec Company.
5. If material is received but subsequently found not to have met the above conditions, it will be sent back to the sender freight collect by a carrier chosen by Deltec Company.
6. Products that are obsolete or made to special order are not returnable.